Fancy Hills Boutique ships all around the US & also now offering international destinations. All orders are shipped in 4-7 business days and you will receive a confirmation email once the order has been shipped. We provide authentic discount cosmetics, so please understand we may become busy. We do our best to respond in 24 hours or less. If you have questions regarding your order, do not hesitate to email your inquiry. When your order is shipped we will update you with tracking provided by USPS.
NEW!- Holiday Shipping Time Frame- We are very busy during the holidays, It's our busiest season! Please allow 7-10 business days however we are doing our best to be quicker than that. We appreciate your patience.
You may return new, unused items within 3 days of delivery for a refund minus a restocking fee of 20%. We will cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
No used items will be returned.
You should expect to receive your refund within 1 week of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.